Privacy Statement
Mastercam is committed to protecting your privacy and developing technology that gives you the most powerful and safe online experience. We welcome the extra transparency and protection of your personal data that the General Data Protection Regulation (GDPR) requires.
Whether you are a valued Customer, Supplier, Affiliate, Digital Registrant, Physical Registrant, Digital Visitor, or Facility Visitor, it’s important to us that you feel safe about how we treat your personal data.
Accordingly, we outline what types of personal data we collect from you, why, and what happens to your data while in our care. We also explain your rights under the GDPR and give you contact details in case you have any questions or requests about your data.
To understand what legal ground we rely on for each of the purposes described below, you are informed at the point of data collection where you will also be referred to this Mastercam Privacy Statement. Regarding retention periods, we store personal data only as long as necessary to fulfill the purposes outlined in this Privacy Statement unless a longer storage period is required for legitimate reasons, required by law or as necessary to justify or defend a legal claim. If you gave your consent for the use of your data, you may withdraw that consent at any time, and we will stop using your data. Your withdrawal of consent rights, as well as the specific retention periods, are provided to you in the information where we initially collected your personal data.
- Customer if you or the company you work for has purchased our products or services;
- Supplier if you work for one of our many supplier companies from whom we purchase goods and services;
- Affiliate if you work for one of our many distributors or other intermediaries such as our agents and customs brokers;
- Digital Registrant if you, for example, use our websites to:
- request information about our products or services
- register for newsletters or Mastercam sponsored events
- apply to any Mastercam subscriptions or community forums
- respond to survey or marketing communication
- Physical Registrant if you register with us in person at any of our events;
- Digital Visitor if you navigate our websites without registering as described under Digital Registrant;
- Facility Visitor if you visit our headquarters in the United States or other Mastercam managed facilities.
Please be aware that you may appear in multiple categories as described above, depending on your relationship and activities with Mastercam. For example, you may be considered a Customer, a Digital Registrant, and a Facility Visitor if you purchased our products, filled in one of our web forms and visited the Mastercam headquarters at some point in time.
| Categories of data | Purposes |
| Contact data (such as name, business address, email address, and phone number) | Effective and efficient communication: respond to your questions, send information about Mastercam products and services of interest to you; lead generation; communicate technical changes |
| Organizational data (such as which company and department you work in) | Efficient marketing: understand what products and services information you would be interested in receiving |
| Financial data (such as credit or payment information, bank account details) | Financial control: To assess credit and payment history, facilitate payments; to fulfill anti-money laundering obligations; and to manage rebates and refunds |
| Contract data (such as sales/purchase orders, shipment address or return to address), billing information, and other information collected under our customer and supplier contracts) | Facilitation of order management, shipment, and warranty; administration of service level agreements |
| Learning/training records (such as training attendance, completion of learning activities, competence data, qualifications) | Administer the customer/supplier/partner relationship and to communicate and develop new training opportunities you may be interested in |
| Individual preferences (such as language and food preferences) | Provide effective communication in the language of your choice and cater for dietary requirements. To offer you a pleasant experience in dealing with us |
| Service data (such as technical support service history and claims) | For technical support services and for product development improvements and for fulfilling our/your maintenance obligations |
| Travel data (such as visa and passport information, travel costs, itinerary) | Arrangement of travel to Mastercam sites and events, including the arrangement of Visas |
| Categories of data | Purposes |
| Contact data (such as name, business address, email address, and phone number) | Effective and efficient communication: respond to your questions, send information about Mastercam products and services of interest to you; lead generation; communicate technical changes |
| Organizational data (such as which company and department you work in) | Efficient marketing: understand what products and services information you would be interested in receiving |
| Financial data (such as credit or payment information, bank account details) | Financial control: To assess credit and payment history, facilitate payments; to fulfill anti-money laundering obligations; and to manage rebates and refunds |
| Contract data (such as sales/purchase orders, shipment address or return to address), billing information, and other information collected under our customer and supplier contracts) | Facilitation of order management, shipment, and warranty; administration of service level agreements |
| Learning/training records (such as training attendance, completion of learning activities, competence data, qualifications) | Administer the customer/supplier/partner relationship and to communicate and develop new training opportunities you may be interested in |
| Individual preferences (such as language and food preferences) | Provide effective communication in the language of your choice and cater for dietary requirements. To offer you a pleasant experience in dealing with us |
| Service data (such as technical support service history and claims) | For technical support services and for product development improvements and for fulfilling our/your maintenance obligations |
| Travel data (such as visa and passport information, travel costs, itinerary) | Arrangement of travel to Mastercam sites and events, including the arrangement of Visas |
| Categories of data | Purposes |
| Contact data (such as name, business address, email address, and phone number) | Effective and efficient communication: respond to your questions, send information about Mastercam products and services of interest to you; lead generation; communicate technical changes |
| Organizational data (such as which company and department you work in) | Efficient marketing: understand what products and services information you would be interested in receiving |
| Financial data (such as credit or payment information, bank account details) | Financial control: To assess credit and payment history, facilitate payments; to fulfill anti-money laundering obligations; and to manage rebates and refunds |
| Contract data (such as sales/purchase orders, shipment address or return to address), billing information, and other information collected under our customer and supplier contracts) | Facilitation of order management, shipment, and warranty; administration of service level agreements |
| Learning/training records (such as training attendance, completion of learning activities, competence data, qualifications) | Administer the customer/supplier/partner relationship and to communicate and develop new training opportunities you may be interested in |
| Individual preferences (such as language and food preferences) | Provide effective communication in the language of your choice and cater for dietary requirements. To offer you a pleasant experience in dealing with us |
| Service data (such as technical support service history and claims) | For technical support services and for product development improvements and for fulfilling our/your maintenance obligations |
| Travel data (such as visa and passport information, travel costs, itinerary) | Arrangement of travel to Mastercam sites and events, including the arrangement of Visas |
| Categories of data | Purposes |
| Contact data (such as name, business address, email address, and phone number) | Effective and efficient communication: respond to your questions, send information about Mastercam products and services of interest to you; lead generation; communicate technical changes |
| Organizational data (such as which company and department you work in) | Efficient marketing: understand what products and services information you would be interested in receiving |
| Financial data (such as credit or payment information, bank account details) | Financial control: To assess credit and payment history, facilitate payments; to fulfill anti-money laundering obligations; and to manage rebates and refunds |
| Contract data (such as sales/purchase orders, shipment address or return to address), billing information, and other information collected under our customer and supplier contracts) | Facilitation of order management, shipment, and warranty; administration of service level agreements |
| Learning/training records (such as training attendance, completion of learning activities, competence data, qualifications) | Administer the customer/supplier/partner relationship and to communicate and develop new training opportunities you may be interested in |
| Individual preferences (such as language and food preferences) | Provide effective communication in the language of your choice and cater for dietary requirements. To offer you a pleasant experience in dealing with us |
| Service data (such as technical support service history and claims) | For technical support services and for product development improvements and for fulfilling our/your maintenance obligations |
| Travel data (such as visa and passport information, travel costs, itinerary) | Arrangement of travel to Mastercam sites and events, including the arrangement of Visas |
| Categories of data | Purposes |
| Contact data (such as name, business address, email address, and phone number) | Effective and efficient communication: respond to your questions, send information about Mastercam products and services of interest to you; lead generation; communicate technical changes |
| Organizational data (such as which company and department you work in) | Efficient marketing: understand what products and services information you would be interested in receiving |
| Individual preferences (such as language and food preferences) | Provide effective communication in the language of your choice and cater for dietary requirements. To offer you a pleasant experience in dealing with us |
| Travel data (such as visa and passport information, travel costs, itinerary) | Arrangement of travel to Mastercam sites and events, including the arrangement of Visas |
| Information about the event you attend | Follow-up with you about more information regarding the product or service you showed interest in and to send you information about related products and services |
| Categories of data | Purposes |
| Information about the event you attend | Follow-up with you about more information regarding the product or service you showed interest in and to send you information about related products and services |
| Navigational data (such as IP address, cookies, session identifiers, browser type, web pages viewed and links clicked). | Operate and improve your overall web-browsing experience. Personalize your browsing experience and to allow us to deliver the type of content and product and service offerings of most interest to you. Allow us to better service you in responding to your customer service requests. Efficiently process your transactions. Administer a promotion, survey, or other website feature |
| Categories of data | Purposes |
| Contact data (such as name, business address, email address, and phone number) | Effective and efficient communication: respond to your questions, send information about Mastercam products and services of interest to you; lead generation; communicate technical changes |
| Organizational data (such as which company and department you work in) | Efficient marketing: understand what products and services information you would be interested in receiving |
| Individual preferences (such as language and food preferences) | Provide effective communication in the language of your choice and cater for dietary requirements. To offer you a pleasant experience in dealing with us |
| Health and safety data (such as incidences occurring during visits to our test and manufacturing facilities, and any injuries that may occur from use of our equipment) | Fulfill legal obligations to record incidents and claims management. Improve safety in hazardous environments and to facilitate access for individuals with physical restrictions |
| Travel data (such as visa and passport information, travel costs, itinerary) | Arrangement of travel to Mastercam sites and events, including the arrangement of Visas |
| Information about the event you attend | Follow-up with you about more information regarding the product or service you showed interest in and to send you information about related products and services |
| Location, date, and time of visit information | Travel and transfer arrangements; welcome messages |
Attention
If you navigate our websites, you will find specific and applicable Cookie Information for each specific website. This Mastercam Privacy Statement applies solely to the personal data of EU and EEA residents collected by Mastercam.
To provide you with increased value, we may include third-party links on our websites. These linked sites have separate and independent privacy policies. Mastercam is not responsible for the practices of these third-party websites and so your use of those websites will be in accordance with their privacy policies.
Sharing information with parties outside of Mastercam
Mastercam does not sell, trade, or otherwise transfer your personal data to outside parties except as provided below based on Mastercam’s legitimate interests to provide you with the high quality, useful products, and services you have come to expect from Mastercam. We may transfer your data outside the EU and EEA only if we have assured an adequate level of protection in the receiving country such as through the Mastercam intra-group data transfer agreement, the European Commission’s Standard Contractual Clauses with third parties or as otherwise required under national data protection law.
We may share data about Digital Visitors, Customers and Registrants to our website hosting partners and other parties who assist us in operating our websites, conducting our business, or servicing you, so long as those parties agree to keep your personal data confidential. More detail about this can be found at our specific Cookie Information pages.
We may share data about Digital Visitors, Facility Visitors, Customers and Digital or Physical Registrants within the Mastercam group and with Mastercam business partners like authorized resellers or distributors so they can market and sell relevant Mastercam products and services to you, and so that we may jointly host product demonstrations and other events for you.
We may have to release information about Digital Visitors, Facility Visitors, Customers, Suppliers, or Digital and Physical Registrants to the appropriate authorities or other relevant third parties in order to enforce our privacy policies or to protect Mastercam’s rights, property, or safety. We may also have to release your data to government authorities when a legal obligation compels us to.
Blogs, forums and the like
Mastercam may provide blogs or forums on our websites. Any personal information you choose to submit in such forum may be read, collected, or used by others who visit these forums. These non-Mastercam third parties may in their own discretion send you unsolicited messages. We are not responsible for these third parties’ handling of your personal data.
We post a list of customers’ references and testimonials about our products and services only upon consent of each customer.
Your rights
You have the rights to:
- know what data Mastercam holds about you;
- restrict, under certain circumstances, our processing of your data;
- have access to your data;
- have it corrected if inaccurate or out of date.
Additionally, you may object, based on your personal circumstances, to our processing of your data for our legitimate interests or object to our decisions about you based on profiling or automated decisions using your personal data. In some cases, you may require us to completely erase your data from all our files, and in other cases you may require us to provide your data in a machine-readable format and have the data transferred to another company. To exercise any of these rights, please visit our privacy portal.
If we collect personal data based on your consent, you have the right to withdraw your consent at any time. You may exercise this right by clicking on “withdrawing consent” or clicking on the “unsubscribe” link located at the bottom of Mastercam marketing emails or web forms where we obtained your consent.
You have the right to lodge a complaint with the government authority charged with protecting your personal data rights. This could be:
- the Department of State which regulates CNC Software, LLC d/b/a/ Mastercam
- the Court of Justice of the European Union which regulates MastercamUK, a CNC Software, LLC owned reseller entity
- the government authority in the country of the Mastercam company that collected your data
- the authority in the country where you believe a violation of your personal data rights occurred.
The controller of your data
The Controller of your data is the Mastercam company that initially collected your data and decided the purposes and means for using your data. If you have questions about who the Controller of your data is or any other questions about your data, please contact a Mastercam privacy officer at the Privacy portal.
Data collection from other sources
There may be times when Mastercam collects data about you from another source than yourself. This could happen, for example, when our Business Partners or Suppliers provide us with information about you. We also collect personal data from public sources such as social media. We will provide more information about the third party sources in the specific cases where this happens.